This Privacy Policy (“Policy”) explains Canadian Maintenance & Safety LTD’s (“CMS”, “we”, “us”, and “our”.) collection, use, and sharing of information. Before you submit any information or use our services, please review this policy with care. By using our services, including but, not limited to making a purchase on our web site, you understand that your information will be collected, used and disclosed as outlined in this Privacy Policy. If you do not agree to this privacy policy, please do not use our services. This policy is designed to respect our customer’s personal information and communicate in an easy-to-understand manner.
Information we collect
We collection information in several ways, including when you provide information directly to use: such as making a purchase, making an inquiry or signing up for promotional materials; or when we passively collect information from you such as from your browser or device when you access our services; and from third parties. We may aggregate and/or de-identify information collected. This information does not contain personal information may be used for any purpose without limitation for marketing or research purposes.
Information you provide us
We will collect all information you provide to us. This information may be collected if you create an account on this site, make a purchase, sign up for promotional materials, contact us or provide feedback. This information might include but, is not limited to your name, email address, phone number, shipping address, payment information and geographic location. This information is all optional and is provided to us by you to facilitate an interaction you request with our services.
How we use this information
- We may use this information to facilitate the interaction you requested amongst other uses including preventing fraud and to comply with legal and regulatory obligations.
- If you make a purchase the information is used to confirm your order, process your payment, ship your order and provide you with updates about the order.
- If you sign up for promotional materials, delivery those materials to you by email or physical mail.
- If you contact us with a question or feedback, to answer your question or comment on your feedback.
Information that is automatically collected
We may collect and analyze certain information about and from the computer, tablet, or mobile phone you access our services with. This may include device information such as IP addresses, location information, device identifiers, software and browser versions and languages. We also may collection information about how you interact with the site, including but not limited to information, such as your entry point, how you found us, which sections you accessed, how long and how often you access the site.
How we use this information
- To maintain our website and ensure functionality we collect access and error logs. These logs help us deploy resources to serve customers and prevent errors from impacting our services.
- To understand how customers use our services and what parts of the site are useful to customers. This allows us to improve our services or site.
- To understand how customers found our site or services and better communicate with customers or potential customers.
Collection by Third Parties
Some information you provide is not provided to us but, directly to a third party. When completing a purchase, information you provide to complete a purchase such as payment card information is collected directly by our payment providers. We do not collect, process or retain your payment information. You may be subject to their privacy policies, terms of use or legal compliance requirements.
We use a third-party analytic provider (Google Analytics) to collect and analyze the some of the automatically collected information noted above. This provider is used to engage in reporting, analysis, and auditing of usage data; to assist in fraud prevention, and provide services to you. You may be subject to their privacy policy and terms of use. You may opt out of this collection by following their opt-out procedure.
We use a warehousing and fulfillment provider for some orders to collect some details such as products ordered and delivery addresses. This information is used only to pick and ship your order. It is protected by their privacy and data deletion policy.
Disclosure to Third Parties
We disclose some information to third parties as part of the process of fulfilling your requested interaction and the operation of our business.
If you complete a purchase, your shipping and order information may be disclosed to our fulfillment partners or shipping companies for the purposes of packing and/or shipping your order to you. Your contact information such as an email addresses may be disclosed to an email provider to send you transactional emails. Your order information may also be disclosed to an accounting and inventory management cloud provider for business, accounting and compliance purposes.
If you sign up for marketing materials your contact information will be disclosed to our marketing provider to deliver that information. You may opt-out of marketing materials at any-time and your information will be removed in accordance with the policies and mechanisms of the marketing provider.
Cookies
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies.
We use both “persistent” and “session cookies”. Persistent cookies may remain on your device for longer to provide you with a better experience, like saving your shopping cart for later or helping you find products. Session cookies last only as long as you keep your browser open and are functional cookies to make the site work like allowing you login, and keeping pages secure.
Some cookies may be administered by the third parties mentioned above and are subject to their cookie policy.
If you don’t want to use cookies, your browser may have settings that can reject cookies.
Security Measures and Data Breach protection
We use technical, physical and organization means to protect against loss or misuse of your information including using third party expert providers to collect and process sensitive information. We cannont guarantee these means will prevent every unauthorized access, attempted access, use or disclosure. Should any of these occur or we are informed of an occurrence by our third-party providers we will inform you immediately unless otherwise directed by law enforcement.
Data retention
We retain the information we collect for as long as required to fulfill your interaction and as long as are legally required or permitted to do so. This information may persist in backups for additional time.
Data Deletion
Upon request we will delete your personal information that we have collected. All of our third-party providers support data deletion and will upon our request on your behalf delete your personal information. Certain order data may be retained as required for legal compliance and accounting purposes or may persist in backups for a period of time.